Sunday, January 16, 2011

Why The Web Has Won

Rachel Ryan, Director of Finance at the National Retail Federation (NRF) has a terrific posting on Retail's BIG Blog. Here is an excerpt:

"In the past decade there have been two winners in the retail space -- warehouse clubs and Web-based stores, according to Patti Freeman Evans, research director at Forrester Research. Why has the Web superseded other channels? Evans shares three reasons for the success of the Web, as well as what changes retailers need to make to compete.

So, why has the web won?

The web has created a new competitive market in which geography is no longer the driving force. Companies cite Amazon, eBay, and small online shops as their competition, in addition to traditional players. The web has created a border-less world in which much broader and global markets exist. Successful retailers must have conversations about how best to manage that marketplace.

The web has empowered brands allowing companies to enforce their brand image and message. 57% of U.S. respondents agreed with the statement, “When I find a brand I like, I stick to it.” It is therefore up to retailers to ensure that the consumer experience with their brand is consistent. For example, store associates should have access to the web to educate themselves and sell product – thereby having access to the same information that the consumer has access to.

Channel sales are getting blurred. In the next two years, over half of U.S. retail sales will be influenced or impacted by the web. Nike refers to this new world as “bricks and mobile” and internally stresses the importance of watching what is happening online, both at digital interfaces such as Facebook and competitors’ websites." provides "bricks and mortar" retailers another channel to sell locally via our 1-Hour Personal Shopping & Delivery program.  This 100% turnkey Rapid Online Order Fulfillment (ROOF) program increases customer loyalty and store sales while reducing the usual e-commerce return rates (normally 30%) by getting products into the customer's hands within the hour rather than in days.

The ROOF program is currently offered at Aventura Mall, FL with over 300 retailers and restaurants.  Customers browse and order online (or by phone) via Network whose CyberValet Shoppers go to the store, purchase the items and deliver them to the customer usually within the hour.

National rollout of the ROOF program is in conjunction with other regional malls.

Happy Shopping !


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